Troubleshooting
Fix the problems that come up most, from offline sync to missing PDFs.
Working offline, and how syncing works
The places worth documenting rarely have signal. This is what actually happens when there is none. What works …
A submission is missing
Work through these in order — the first two explain most cases. 1. Is it still on the device? If the technicia…
A PDF or email did not arrive
Check the spam folder first It is genuinely the answer most of the time, particularly for a customer receiving…
Still need help?
Email Support@gofieldwizard.com and a person will answer — include your company name and, if it's about a particular form or job, its name.