A submission is missing

Work through these in order — the first two explain most cases.

1. Is it still on the device?

If the technician was out of signal, it is queued and has not synced yet. Open the app on their device with a connection and give it a minute.

2. Is it waiting on an approval?

If the form has an approval chain, the submission is held until someone approves it. Check Approvals — it is not missing, it is waiting for a person.

3. Was it filled in on a different account?

A second account is a separate company with its own data. If someone signed up again rather than accepting an invite, their submissions are in that account. Check the email address they signed in with.

4. Is it filtered out of view?

The submissions list filters by form, date and account. Widen the date range before concluding anything is gone.

5. Did the device get signed out?

Signing out clears anything queued that had not synced. This is the one case where a submission is genuinely unrecoverable, which is why the app asks before doing it.

Still missing

Email Support@gofieldwizard.com with the form name, roughly when it was filled in, and who filled it in. Those three things are enough to find it.